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Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a specialized factory producing dental chairs, air compressors, and handpieces. All our products are CE and FDA certified.
What is the typical lead time for an order?
Production time usually ranges from two weeks to one month, depending on the order quantity. For urgent requirements, please contact our representatives to discuss rush order options.
How long is the warranty period and what does it cover?
Our dental units come with a full one-year manufacturer warranty starting from the date of delivery. The warranty covers manufacturing defects but excludes damage due to neglect, improper handling, or lack of maintenance.
How do you provide after-sales service and spare parts?
We provide comprehensive technical support. For container orders, we offer free spare parts. We guarantee a continuous supply of spare parts even after the warranty period expires.
Can I request specific options for my dental unit?
Yes, we offer various options including top-mounted instrument trays, fiber handpiece tubes, ultrasonic scalers, curing lights, oral cameras, and oil-free compressors.
Are the materials used in the chair durable?
Yes, our units feature steel structures, aluminum backrests, and high-quality leather or PU cushions, ensuring long-term durability and patient comfort.
TRV Medical
